> For the complete documentation index, see [llms.txt](https://help.mochipay.xyz/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.mochipay.xyz/account-setting/common-issue/banned.md).

# 我的會員帳戶怎麼被凍結？

{% hint style="info" %}
以下情況會被系統自動凍結，請直接透過客服表單，與我們聯繫確認。
{% endhint %}

1. 會員違反[使用者條款](https://autopass.xyz/terms)
2. 代墊訂單且未在時限內清償
3. 交易安全碼輸入錯誤