# 為什麼加油員說找不到我的車牌號碼？

請確認您本次所開來加油的車牌號碼，已經設定在您的會員帳號中。

**提醒您，若車牌號碼、付款方式未綁定完成，無法使用本服務。**

若車牌號碼已設定完成，但加油員說是非會員或是找不到車牌，為不耽誤您寶貴的時間，請您先行使用其他付款方式離場，後續回報 Autopass 客服為您確認無法使用的原因。


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.mochipay.xyz/payment-1/refueling/plate-unavailable.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.